This Privacy Policy explains how Cycle Care Hub processes personal data when people use the website, contact the workshop, or request bicycle servicing and repairs. It applies to the information handled in connection with general bicycle servicing and related workshop administration.
Where GDPR applies, we process personal data only on a lawful basis such as performance of a contract, compliance with a legal obligation, legitimate interests, or consent where required. We limit processing to what is relevant for workshop operations, site administration, and related communication.
Because the business is established in French Guiana and may process data of individuals in the European Economic Area, GDPR language is used where it applies to the processing described in this policy.
Where GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing is based on consent. Requests are handled in line with applicable legal requirements and identity verification may be needed.
We use personal data to respond to inquiries, arrange bookings, assess bicycles, prepare quotes, carry out and document repairs, manage payments, maintain service records, communicate about seasonal maintenance reminders where appropriate, and meet legal, accounting, and security obligations.
We may share personal data with operational partners that support hosting, communications, payment processing, record keeping, or similar administrative functions. These parties are expected to handle data under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect rights, or address security and fraud concerns.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain processing activities. Where processing is based on consent, that consent may be withdrawn for future processing.
To exercise a privacy right, a person should provide a clear description of the request and any details needed to locate the relevant data. We may ask for additional information to confirm identity and to protect against unauthorized disclosure.
We keep personal data only for as long as needed to manage inquiries, bookings, service records, payments, disputes, and legal obligations. When data is no longer required, it is deleted, anonymised, or archived in a limited form where retention is necessary.
When we update this policy, we will post the revised version on the site and may provide additional notice where a change is material. The date of the latest revision should be reviewed periodically.
Data handling overview
We may collect contact details, bicycle and service information, appointment details, communication content, payment-related records, and technical data such as device and browser information. Where relevant, we also process information needed to assess the bicycle, confirm the scope of work, and record the outcome of service.
We receive data from forms, phone or email communications, workshop drop-ins, and service interactions. We may also obtain information from browser cookies, device logs, and records created during intake, inspection, quotation, repair, and collection.
Cookies may include essential cookies needed for security and site operation, preference cookies that remember settings, and analytics or performance cookies that help us understand how the site is used. We do not use cookies to collect more information than is reasonably needed for these purposes.
Where cookies are not strictly necessary, users may manage them through browser settings or other available controls. Blocking or deleting cookies may reduce the functionality of certain site features, including form handling and preference storage.
